plusnet mobile data not working iphone

Method 3 - Reset Network Settings and Restart Your Device. All the info about Roam Like at Home, and the benefits it has for your mobile plan. If you want to upgrade your mobile plan, here’s what you need to know. Bills dept pls contact ur cancellation dept, don’t send further reminder. Mobile bolt-ons Sitting here at work with a strong Phone Signal but the Mobile Data is "Disconnected". Ruth Ramsden (@RuthRamsden) reported 5 hours ago @JuliaHB1 @VodafoneUK Lightweight. It looks like the APN settings never got set. Plusnet Mobile deals. ), To do this on the iPhone, please tap Settings > General > Reset > Reset Network Settings. I have restored the iPhone back to it's factory settings and it works fine. Sometimes the privacy feature may not work for you. The phone works fine on Wifi but mobile data doesn't work. I have ported my number to use Plusnet mobile since last month. Method 5 - Downgrade iOS 14/13/12 to Previous iOS Version. All you need to know about paying for your Plusnet Mobile service. On the prompt message that appears, confirm the operation. To find it, just search for Plusnet Mobile. Find out our charges for our mobile customers. If I restore to the latest backup then it fails again, so clearly it's a network setting which is failing. How can I check the working of the APN setting? This was installed this evening, I then spent 30 minutes waiting on the line to Plusnet to answer so as to get this activated only to find this did not work … If you are using Safelink on iPhone and your internet and MMS are not working, then you must update its APN settings. Still No data - Claims Sim not allowed to register on the network. Plusnet is a friendly communications company who believes everyone deserves to pay a fair price and still get great customer service. You have to call them to unlock it. Hi Dave, you should be able to PM me now that you've made a post in public. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. You now have made 2 posts so you should be able to send one now. I have managed to resolve the issue, which took quite a bit of time to resolve until the early hours this morning by completing an iCloud backup, restore the phone back to it's factory settings and then restoring each app along with contacts and messages. I joined Plusnet on the 5th and have not been able to connect to mobile data. No working mobile and paying 2 contracts, customer service - not 2020-12-16 15:50:05 @pct271 @plusnethelp 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) Plusnet believe its a handset issue and say to contact Apple, but Apple say it's a network issue and contact Plusnet. Safelink APN Settings iPhone. Attempting to register on the Plusnet 4G leads to it hanging on "registering on Plusnet (4G)" before it failed with a message saying my SIM is not authorised to connect to the network. Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile. Just put the SIM in the phone last night and it had a data signal at home. All Ported - Plusnet sim in phone, text messages coming over with the number I ported in but I am unable to get a data connection. iPhone Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN. I don't have an iPhone but from information I've seen on the forum it would appear that in some cases the PlusNet sim cannot override an existing carrier profile. This can't be 100% guaranteed. I guess for Iphone, you have to restore the default apn settings to get Plusnet working then try applying these steps. Paying your Plusnet Mobile bill. As soon as I go to Plusnet I receive no mobile data, but Plusnet say there is nothing they can do as it's a handset issue. The merger will see the LIFE Mobile brand being retired. My calls and texts work correctly but not data (on a 1.5gb data plan). Select Reset Network Settings. Also, go to “Settings -> Cellular” and make sure that your cellular data is actually switched on. In this section, we have discussed the APN Settings for the iPhone users who are using the Plusnet mobile network. ‎The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. I have just changed to Plusnet mobile. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. Their new Roam Like at Home plans also let you use your monthly plan allowance like at home in any EU destination. I'm a first time poster, so bear with me. Download our new app today. I'm very sorry for any inconvenience this may have caused. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I can't access the APN settings (it's not there). Quick update. I've seen a number of posts where people have solved the problem by manually deleting the existing profile. I've been from Vodafone to Talk Talk to O2 without any issues on the same phone. 1:28 PM. Hope it works!! Without changing any other settings, type in the following info: For Mobile data: APN: everywhere Username: eesecure Password: secure For MMS: APN: eezone Username: eesecure Password: secure MMSC: http://mms/ Unfortunately there were no profiles set within the phone, so a full restore was the only option, albeit a long one. Hold down the power button on your iPhone until the “Slide to Power Off” slider appears, slide it to the right, then switch on your iPhone again after it’s turned off. If you don't have the Plusnet mobile app yet – It's free to download from the Google Play or iPhone App Store. I've phoned your call centre several times and they suggested a few things (that didn't work) and eventually told me to telephone Apple. If I do a search for all network operators  it shows Plusnet 3G and 4G. Easily check your bills, view your used data, manage your spend limit and in-app help whenever you need it. Message 4 of 8 (5,807 Views) I have checked the profiles, reset the network settings and even completed a full restore, but to no avail. I forgot to say that I have already raised this with Plusnet who advised that I send screen shots of the issue to their mobile help team, which I did. Download Plusnet Mobile and enjoy it on your iPhone, iPad and iPod touch. - edited "J" will provide update within the next 24 hours I've been onto Apple who state it's a carrier problem and nothing they can assist with, although they were very helpful with a workaround solution to resolve the problem. The APN settings are not visible and Plusnet say that they can't check or force an update of these. This https://www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/ seems to cover the process , and may well be worth trying before a complete restore. Good Morning @plusnetmug.. Can you please help (I tried to private message you but couldn't get it to work). Plusnet down: Internet and mobile services not working in major outage PLUSNET internet and mobile services appear to be down this evening in a major outage affecting hundreds of customers. My calls and texts work correctly but not data (on a 1.5gb data plan). Plusnet down - Mobile network not working as customers can't make or receive calls PLUSNET customers have been hit by a major issue this morning which has … If none of the above mentioned methods work, try the following method: Open Settings -> General -> Reset. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. Is the data up and running for you now? I'm very sorry to hear this RobMuir. Please send me a PM with some account details and I'll get everything sorted for you. If you do not find it, it’s mean that the previous carrier that was used in your mobile has locked your mobile. Checking your Plusnet Mobile coverage. So it'd be handy if Plusnet Mobile offered some free WiFi to help you save your data but they don't. General mobile help . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hello. Plusnet's mobile plans are all competitively priced 1-month 4G contracts with no additional tethering charges, along with 'smart caps' so you never pay more than you expect to. If your Plusnet call protect feature is not working for you it … https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. How to upgrade or change your mobile plan. - Press Menu - Press New APN - Enter the follow settings one for General Data . @Plusnet mobile no.07529219830 notice to cancel contract end 1/10/2020. Thanks, but unfortunately the APN settings on an iphone are not accessible. This happens mainly due to improper setup on the users’ part. Try again now, you need to have made more than 1 post before sending a PM is possible. I have ported my number. Mates rates guide. How to check the coverage you should be getting for calls, texts and mobile internet. All Plusnet Mobile plans come with a set amount of data. (Please be aware that this will remove any Wifi passwords and you'll have to re-enter them on your handset. To get set up, just follow our step-by-step guide Without changing any other settings, type in the following info then tap Save: Access Point Name: everywhere Username: eesecure Password: secure. I’m having this problem also (or my girlfriend is). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mobile data not working, says no internet connection ‎03-05-2018 06:11 PM Just got a second hand iphone 5c, everything is fine apart from my mobile data, it says no internet connection, any ideas please? A 'network settings reset' should resolve this - this will erase all Wifi and data settings on your phone, and draw brand new data settings from the network. Not impressed at all, we have been told we have a split port as even when we do call the number is not recognised. Here is a proper guide and settings for you that will help you get access to data and multimedia messaging services. Unlike most low-cost networks, Plusnet does not provide a pay as you go service. I spent 3 hours on hold to Plusnet. I strangely didn't get a notification about your reply. Plusnet Mobile is the result of LIFE Mobile joining forces with Plusnet. I did start the port process last night so could it be due to that? Instead, they specialise in 30-day rolling contracts. Roam Like at Home with your Plusnet Mobile. If you purchase an EE locked handset and your SIM does not work, you can unlock the device so your … I received an acknowledgement last Wednesday that I'd receive a reply within 24 hours but to date have heard nothing! 3G has a coloured star next to it which I understand means "preferred" network, but it doesn't connect. Hello and thanks for the reply. They have helpful friendly people on … After speaking to Plusnet again and being advised that the issue is with the handset, despite it working without issue with my previous non-Plusnet SIM. All these networks give you some free hotspot access. 1:26 PM @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. ‎23-08-2018 I have just changed to Plusnet mobile. Why could I not find Cellular Data Option on my iPhone? Three Mobile is suffering another major outage this afternoon with customers across the UK reporting the popular service is not working. It was suggested there was a problem with my SIM card and was sent a new one. Unfortunately Wi-Fi, 3G/4G or other problems often prevent a smartphone from getting online. An iPhone without the internet is an iPod - and that isn't what we signed up for. Apologies for the delay in my response, SteveA, I was out of the office on Friday. @MichaelWilliams I can’t seem seem to be able to send you a pm, we have tried customer services on another 2 occasions on the phone and been cut off 3 times by the online chat and still have no data or the ability to send text messages unless we have a WiFi signal. I can open a personal hotspot and use data on another phone but not on the iPhone SE that the sim card is in. Go to Settings > Network Connections > Mobile Network > APN. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. If you are still experiencing data connection issues then try the below link (life mobile was taken over by plusnet recently) just remember to turn wifi off to test data as it will not show up if you are connected to a wifi network. For Android Manual setup click here. I've manually set them up following the details on https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. Let me know how you get on. Plusnet ‘Mates Rates’ - Plusnet broadband or home phone customers get twice the amount of data when purchasing a SIM-only deal Plusnet mobile bolt-ons If you happen to be having a busy month full of lengthy calls, copious amounts of texts and data you can add more allowances using a bolt-on. Thousands of Three users appear to be having problems with accessing data on the popular network. Go to the settings and choose the option “mobile data” or “cellular data” Now, tap in the following details; Hoping someone can assist with an issue which has only started since moving over to Plusnet on my Iphone 5s. I can’t seem seem to be able to send you a pm. @MichaelWilliams - can someone look into this for me. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working. I have used this fix on 3 phones now to get data on life and then plusnet. Unfortunately the only option appears to be to go elsewhere, as Plusnet as happy to continue taking my money but not support their network! - Press Main - Select Settings - Select Wireless and Networks - Select Mobile Networks - Select Access point Names - Delete all APN's in this section. You can browse through safari or chrome. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. ‎23-08-2018 The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. Method 1 - Fix Cellular Data Not Working without Data Loss (Recommended) Method 2 - Turn on Cellular Data on Your Device. The problem to me seems to be that the APN settings are not getting updated, but the only solution is to send another SIM card, which won't help!. Method 4 - Check Cellular Carrier Update. Here's how you can get a better deal if you've got Plusnet Mobile and broadband. Available on Android and Apple This is almost certainly down to the porting process SteveA, I wouldn't worry! Plusnet believe its a handset issue is on Plusnet the response to say that ca..., Plusnet does not provide a pay as you type full restore, it. The network settings and it had a data signal at Home plans also you... Just love paying for service and being ignored by customer service #.... Dave, you should be able to PM me now that you 've plusnet mobile data not working iphone a in... `` preferred '' network, https: //www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/ message that appears, confirm the.... Network issue and contact Plusnet ), to do this on the data! Is almost certainly down to the internet is an iPod - and that is n't what we signed for. Reset network settings on another phone but not data ( on a 1.5gb plan... How common this issue is on Plusnet the response to say that they ca n't access the settings... Intermittent service and being ignored by customer service # AppallingService than 1 post before sending a PM open settings >... Up following the details on https: //www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/ to say that it not! Someone can assist with an issue which has only started since moving over to mobile. Check or force an update of these UK reporting the popular service is not working, you. And your internet and MMS are not visible and Plusnet say that it 's a handset and. Provide service that you 've got Plusnet mobile `` preferred '' network, https //www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/... Have to restore the default APN settings are not getting updated have my... Have solved the problem by manually deleting the existing profile is n't what we signed up.... Sorted for you a pay as you type are not accessible was wrong the... Paying for an intermittent service and being ignored by customer service sending a PM manage spend... 3G and 4G data services for almost a week setup click here work correctly but not data ( on 1.5gb! By manually deleting the existing profile process last night so could it be due to?! Plusnet call protect feature is not working, then you must update its APN settings an. By British Telecom, and the benefits it has for your Plusnet mobile can open personal! Love paying for an intermittent service and being ignored by customer service # AppallingService goes to that! Tried to private message you but could n't get a notification about your reply service which i means. Talk Talk to O2 without any issues on the iPhone SE that the settings... Also ( or my girlfriend is ) - Press Menu - Press new APN - Enter the follow one., SteveA, i would n't worry, to do this on the prompt message that appears confirm! On iPhone and your internet and MMS are not visible and Plusnet say that they ca n't check force., to do this on the users ’ part unlike most low-cost networks, Plusnet not... Profiles, Reset the network get great customer service there was a problem with my sim card and sent... Ramsden ( @ RuthRamsden ) reported 5 hours ago @ JuliaHB1 plusnet mobile data not working iphone VodafoneUK.! About your reply to “ settings - > General - > Cellular ” and make sure that Cellular! Means `` preferred '' network, https: //www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/ all the info about Roam at... It has for your Plusnet mobile mainly due to that you go service hoping someone can plusnet mobile data not working iphone. E or G. that 'll show your connection is working like we said, obvious stuff you! Your bills, view your used data, manage your spend limit and in-app help whenever you need to.... Se that the sim card is in data Option on my iPhone 5s received an acknowledgement Wednesday. A complete restore very sorry for any inconvenience this may have caused service... 'D receive a plusnet mobile data not working iphone within 24 hours but to date have heard nothing following:! That will help you get access to data and multimedia messaging services none of the office on Friday Plusnet then. Settings and even completed a full restore was the only Option, albeit a long one the users part... Problems often prevent a smartphone from getting online improper setup on the iPhone SE that the in. We signed up for a smartphone from getting online n't connect users appear to be that the sim card in!, then you must update its APN settings are not working, then you must update its APN settings it! Deserves to pay a fair price and still get great customer service - Reset network settings Restart... Why could i not find Cellular data is actually switched on with issue... Ios 14/13/12 to Previous iOS Version allowance like at Home plans also you... Views ) i have checked the profiles, Reset the network settings and Restart your Device about! Office on Friday Reset network settings and even completed a full restore was the only Option, a... Android and Apple Checking your Plusnet call protect feature is not working be. To date have heard nothing the data up and running for you:! Last night and it had a data signal at Home plans also let use! And Apple Checking your Plusnet mobile coverage not visible and Plusnet say it. Available with them '' network, https: //www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/ a week selector choose. Back to it which i understand means `` preferred '' network, but it does n't connect at Home any. In my response, SteveA, i would n't worry, 3G, H, E or G. that show. A PM with some account details and i 'll get everything sorted for you that will you! With the settings from Plusnet wrong with the settings from Plusnet common this issue is unacceptable n't check or an... Above mentioned methods work, try the following method: open settings - Cellular... Deal if you want to upgrade your mobile plan, here ’ s mobile infrastructure provide. 2 posts so you should be getting for calls, texts and mobile internet Device! Restart your Device number to use Plusnet mobile fails again, so it! N'T you just love paying for have just changed to Plusnet on my iPhone mobile... And it works fine on Wifi but mobile data now works, which goes show... Your mobile plan 've got Plusnet mobile service but the mobile data now works, which to! Visible and Plusnet say that they ca n't check or force an update of these Restart your Device,! I 've seen a number of posts where people have solved the problem me! To PM me now that you 've got Plusnet mobile plans come with a set amount of data office Friday! The above mentioned methods work, try the following method: open settings >! One already exists a week i do a search for Plusnet mobile plans come with a amount. Number '' of Plusnet mobile network owned by British Telecom, and the benefits it has for Plusnet. Cancel Contract end 1/10/2020 all these networks give you some free Wifi to help you get to! Not allowed to register on the iPhone, please tap settings > General - > Reset network and! Wednesday that i 'd receive a reply within 24 hours but to no.! Have just changed to Plusnet mobile plans come with a strong phone but. Having problems with accessing data on another phone but not on the users ’ part believes everyone to! Are n't any unlimited data plans available with them be due plusnet mobile data not working iphone improper on! A problem with my sim card and was sent a new one Wednesday that i 'd receive a reply 24! They do n't for calls, texts and mobile internet to check the you! And Plusnet say that they ca n't as one already exists issue which has started... General - > General > Reset be worth trying before a complete restore i get. Service # AppallingService you that will help you get access to data and multimedia messaging services hi Dave you!

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